What is useful to tell us
The most useful thing you can share is where the water shows up inside the house, when it happens, and what the weather was doing at the time. A stain that appears after a heavy summer downpour points somewhere different than one that shows up during a February thaw after a week of snow. A couple of photos, one of the stain inside and one of the roofline from the yard if it is safe to take, save a lot of back and forth.
For siding or gutter work, tell us what is bothering you about the current setup, whether that is a section that has pulled loose, a wall that stays damp after rain, or ice building up in a particular spot every winter.
What happens after you reach out
We set a time to come look. On roofing calls that means getting on the roof and into the attic. On siding and gutter calls it means walking the exterior and checking behind any section that looks suspect. We take measurements and note anything we would need to open up to see more clearly.
You then get a written scope describing what we found, what we recommend, and the options if there is more than one path. It is written in plain language on purpose, so it is easy to compare against another estimate if you are getting more than one.
If it is an emergency
If water is actively coming through a ceiling, a bucket under the drip and a small hole poked at the low point of any bulging drywall will drain the water in one controlled spot instead of letting it spread. Move anything valuable out from underneath it. If the cause is an ice dam, stay off the roof with tools; that is how shingles get broken and people get hurt in the cold.
If a storm has left the roof open, a securely tied-down tarp is a reasonable stopgap, but only if it can be put on safely. In a hard wind after a storm, a poorly secured tarp can do more damage than the original opening.
Where and when we work
We work Minot and the surrounding towns along the Souris River, including Burlington, Surrey, Velva, and Kenmare, and we take on jobs further out toward Garrison and along the Williston corridor when scheduling allows. Roofing runs hardest from spring through fall, with emergency repairs handled year-round regardless of the calendar.